Buying de-identified support data for AI training

You can buy de-identified customer-support data through a licensed broker. We match you with companies that are ready to license their tickets, chat threads, and resolution records while keeping ownership of the data.

What kinds of support data are available

AI labs need the full chain from a customer request to the final outcome. The most valuable records include:

• Support tickets that show the problem description, the steps taken, and the final resolution.
• Chat transcripts where a decision was reached, including any internal notes that guided the answer.
• Knowledge-base articles and SOPs that were referenced during the support interaction.

An email archive on its own usually carries less value because it often lacks a clear decision point. The data shines when it captures the reasoning that led to the outcome, not just the answer.

How the broker works for buyers

First you tell us what you need: the type of support data, the industry niche, the expected volume, and any special attributes such as years of continuous history on the same ticketing system. We then reach out only to companies that meet the 30-employee minimum and have the right kind of data. At this stage no raw files move; we share a one-page summary of the seller's answers. Several large AI labs may submit offers, and we bring you the best quote together with the conditions that fit your needs. The quote includes price, exclusivity length, and any workflow licensing you might want. Licenses are never perpetual; most buyers ask for 24 months of exclusivity, with shorter terms available at a lower price. When you agree, the seller's legal team signs a data-license agreement. A finder's fee is paid only when the deal closes; there is no upfront cost.

Pricing basics you should expect

Typical licensed deals fall between $100,000 and $2 million USD. Buyers who talk about a "typical" deal often cite a range of $200,000 to $300,000 USD. The final price is driven by:

• Volume of data. Larger data sets naturally command higher fees.
• Data type. Tickets with rich resolution detail are priced higher than simple chat logs.
• Industry rarity. A niche sector such as medical-device support can add premium value.
• Years of history. Continuous records on the same platform for several years increase the price.

Because there is no upper limit on company size, a very large enterprise can still be a good match if its data meets your technical criteria.

De-identification and data handling

All data is de-identified before it leaves the seller's environment. Personal identifiers, names, email addresses, phone numbers, are removed, and any information the seller marks as confidential is stripped out. Remaining entities become stable pseudonyms like "employee 632".

The de-identification uses automated tools and is reviewed by trained human staff. The seller examines a sample of the de-identified files before any transfer is accepted. Who performs the de-identification, how raw files are handled, and how long the files are retained are all spelled out in the contract. We never promise a third-party vendor for this step.

Legal safeguards

Before any data can be licensed, the seller must confirm three legal conditions: the seller owns the data, customer contracts allow de-identified use for training AI models, and all personally identifiable information can be removed. Both sides run the license past counsel, and the agreement includes a provenance memo that documents the source and any rights checks that were performed.

Adding workflow licensing

If you need more than raw support records, you can also license documented workflows. This includes SOPs, recorded task runs, or AI-assisted processes that show how your team handles support requests. Pricing for workflow licensing is per organizational workflow and may be broken out by department if you prefer. Nothing is captured until you agree to a quote, and the same de-identification standards apply.

Next steps for your lab

Prepare a brief description of the support data you need: industry, ticketing system, volume, and any special attributes such as multi-year history or workflow documentation. When you have that ready, click the button below. We will reach out, gather the necessary seller answers, and return the best quote for your review.